Privacy Policy

Introduction

luminiona is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our services or website.

We operate in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other relevant data protection regulations. This policy applies to all personal data we process in connection with our AI integration services.

Data Collection

Information We Collect

We collect personal data that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and business information
• Communication preferences
• Information provided in contact forms or email correspondence
• Technical data from client systems during service delivery (with explicit consent)

Automatic Data Collection

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on site
• Referring website or source
• Device type and operating system

Legal Basis for Processing

We process personal data based on:

• Consent: When you provide information through contact forms or subscribe to communications
• Contract Performance: When necessary to deliver services you have engaged us to provide
• Legitimate Interests: For business operations, service improvement, and maintaining client relationships
• Legal Obligation: When required to comply with Malaysian laws and regulations

Data Usage

We use collected data for the following purposes:

• Delivering AI integration services and managing client projects
• Responding to inquiries and providing customer support
• Sending service-related communications and updates
• Analyzing website usage to improve our services and user experience
• Maintaining security and preventing fraud
• Complying with legal and regulatory requirements

Marketing Communications

We may send you information about our services if you have consented to receive marketing communications. You can opt out at any time by contacting us at [email protected] or using the unsubscribe link in emails.

Third-Party Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Third parties who assist with website hosting, analytics, or communication tools
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected parties)

Data Protection and Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Encryption of data in transit and at rest where appropriate
• Secure server infrastructure with access controls
• Regular security assessments and updates
• Staff training on data protection principles
• Confidentiality agreements with personnel handling personal data

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

• Client Data: Retained for the duration of the business relationship plus 7 years for compliance purposes
• Inquiry Data: Retained for 2 years if no engagement results
• Website Analytics: Retained for 13 months
• Marketing Data: Retained until consent is withdrawn or 3 years of inactivity

Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about our cookie usage, please see our Cookie Policy.

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect website functionality.

Your Rights

Under Malaysian data protection law, you have the following rights:

Right to Access

You may request confirmation of whether we hold personal data about you and obtain a copy of that data.

Right to Rectification

You may request correction of inaccurate or incomplete personal data.

Right to Erasure

You may request deletion of your personal data in certain circumstances, subject to our legal and contractual obligations.

Right to Restrict Processing

You may request that we limit how we use your personal data in certain situations.

Right to Data Portability

You may request a copy of your data in a structured, commonly used format for transfer to another service provider.

Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with the Personal Data Protection Department of Malaysia if you believe we have not complied with data protection requirements.

To exercise any of these rights, contact us at [email protected]. We will respond to requests within 30 days.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending notice to your registered email address if you are a client

We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.